FAQ

Most frequent questions and answers

Kings and Queens Cassava Processing Factory, Onimoko Compound, Mokoloki Town, Obafemi Owode Local Government Area, Ogun State, Nigeria.

Absolutely, we deliver Nationwide, all that is required of you is to input a direct address to you and you will get your package in a few days.

Deliveries depend on your locations – about two working days for Lagos deliveries and 5 – 7 working days for outside Lagos deliveries.

The shipping charge is a charge imposed by our courier service. A charge is applied based on your order weight and your shipping address.

kingsandqueensintent.com offers delivery services because of the goal of convenience. However, you can always come to our office if you please.

Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled within 3 days. Please note that your order will be cancelled after 2 re-delivery attempts.

Yes. Your parcel can be delivered to any address convenient for you. To make this possible, you should enter your preferred address as your ‘shipping address’ before you checkout.

If you haven’t received your items after the 6th day, kindly contact us on 08023010298 or send an email to orders@kingsandqueenintent.com (quoting your order number).

We accept cash on delivery only within Lagos as long as you selected “cash on delivery” from our website. Cash payments cannot exceed ₦100,000. You may pay with your card on our POS machine carried by our delivery men in NATION WIDE. However, if you prefer to pay in cash, please make sure you have the exact amount as our delivery men do not carry petty cash.

We will send you an email when your order is shipped. You can also send an email to orders@kingsandqueensintent.com to enable us provide you with adequate updates on the status of your order, or kindly contact us on 08170061449 (quoting your order number).

We endeavor to send out products readily available as most of our customers appreciate prompt deliveries. If your orders do not come in a single package, be rest assured that the remaining item(s) will also be delivered to you within the delivery timeline.

kingsandqueensintent.com has two payment options to choose from: Pay on Delivery or online payment, debit card or Mastercard. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.

Yes, we use ‘Secure Socket Layer’ (SSL) technology to encrypt your payment card to ensure your details are safe.

We currently have a returns policy of same day from the date of delivery to return the product(s) and this applies to all fashion products. If you are dissatisfied with any product you receive, you can request for a replacement or refund as long as it meets our conditions.

When did you receive this item? Hope this item is in good condition and has not been altered in anyway? If yes For Lagos Deliveries; kindly, return the Product to our Abuja office within 3days. For Outside Lagos Deliveries, you may be required to send back to us paying the Courier service a ‘token’ to ship the order back to us or you could use a bus transport or if you have someone coming down to Lagos please send it back through them, within 3days.

A refund takes about 3-5 Days. we will gladly assist in getting you a replacement or a suggested product that can suit the purpose of the other. In other cases, kindly send your Request vicky@kingsandqueensintent.com

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